Refund & Return Policy

DATE OF LAST UPDATE: FEBRUARY 01, 2021

Returns

If you are unsatisfied with your product for any reason, you will have 14 days from the date of delivery to return the product and request a refund. You may return any product (as defined below) purchased on trapbands.com in accordance with the terms below:

Your item must be in the same condition that you received it, unused and in its original packaging.

To start a return, you can contact us at support@trapbands.com. We'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Additional terms and conditions:

Shipping and handling charges and taxes paid (such as state, customs, or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Trapbands.

If you return your product to Trapbands (a) in a damaged or used condition or (b) without all parts and accessories originally included with your purchase, Trapbands retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

Non-returnable items:

  • Gift cards 
  • Downloadable software products 
  • Some health and personal care items
  • Book with obvious signs of use 
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@trapbands.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@trapbands.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 14 days from the date of delivery.

Still have questions about your return? Contact customer service at support@trapbands.com

Trapbands

Re: Customer Support

3469 W Boynton Beach Blvd, Suite 2 PMB 1055
Boynton Beach, FL 33436-4639